GIMBAL STORE REFUND POLICY
We do not typically allow returns. If we do allow a return, you may be subject to a restocking fee.
If we do allow your return, your item must be unused, sealed and unopened and in the same condition that you received it (i.e., resalable condition). It must also be in the original packaging. You must also receive a Return Material Authorization (RMA) from Gimbal Support in advance of return any product.
Some types of goods such as downloadable software items are exempt from being returned. To complete your return, we require a receipt or proof of purchase. We do not issue partial refunds for return products.
To initiate an RMA for a product you believe is defective or damaged, please contact Gimbal Support by logging in to your account at https://manager.gimbal.com/ , clicking on ‘Support’, clicking ‘submit a request’, then choosing ‘ ‘Warranty Service’. Fill out and submit the information requested and a member of our support staff will get back to you regarding your claim.
Refunds (if applicable) - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) - If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at store [at] gimbal [dot] com.
Sale and/or discounted items (if applicable) - If the items you purchased were on sale and/or discounted, and all other requirements for a refund are met, you will only receive a refund up to your original purchase price minus shipping and handling and any restocking fee, as applicable.
Exchanges (if applicable) - We only exchange items if they are defective or damaged. If you need to exchange it for the same item, please contact us at store [at] gimbal [dot] com for additional instructions.
Shipping - To return your product, please follow the instructions provided on your Return Material Authorization (RMA). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Effective Date: January 1, 2014